Return & Refund Policy
1. Overview
At Chen Chen Gift Entreprise, customer satisfaction and product integrity are our top priorities. Due to the nature of our health supplement products, we maintain strict hygiene and safety protocols. However, if you receive a damaged, incorrect, or defective item, we are here to help.
2. Eligibility for Return or Refund
You may request a return or refund under the following conditions:
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Damaged Product – Item was damaged during shipping
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Wrong Item Received – Product received is not what you ordered
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Defective Product – Product has clear manufacturing issues
To be eligible:
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Request must be made within 3 days of receiving the item
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Product must be unused, unopened, and in its original packaging
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Photo/video proof must be provided for validation
3. Non-Returnable Items
We do not accept returns or refunds for:
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Change of mind
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Opened or used products
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Products returned without valid reason or proof
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Items not purchased directly from us (e.g., unauthorized resellers)
4. How to Request a Return/Refund
Email us at nexturelife@gmail.com within 3 days of receiving your order
Include your order number, product details, and clear photos or videos showing the issue
Our support team will review your request and respond within 2–3 working days
If approved, we will arrange a refund or a product replacement
5. Refund Process
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Refunds will be made via your original payment method (or platform refund system if via Shopee/Lazada)
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Processing time may take 5–10 working days depending on your bank/payment gateway
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Shipping charges are non-refundable unless the return is due to our error
6. Contact Us
For any questions about this policy, please contact:
📧nexturelife@gmail.com
We are here to assist you Monday to Friday, 10am–6pm (excluding public holidays).
